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| Outsource your call/contact center to South Africa |
RESOURCE BASE
South Africa offers a large pool of highly skilled and educated
workforce, proficient in the English, Dutch and German
languages and IT literate. The constantly increasing number of
college graduates and the hugely successful private training
industry will ensure that these resources continue to grow
every year.
GEOGRAPHY
A 2-3 hour time difference with London and a 6-7 hour time
difference with New York enables a closer relationship than
India, China or Philippines. This unique advantage helps
American organizations achieve true 24/7 internal operations
and customer service. The "time zone" advantage provided by
Africa can also become a strategic enabler for many West
Europe and Asia Pacific based organizations.
FAVORABLE POLICY
The Governments of Africa has committed its support to this
activity by establishing a task force for developing a world
class knowledge based outsourcing industry (Call Center
Services), allowing in many cases duty free imports of capital
goods and providing tax exemption on export of IT enabled
services. State-of-the-art call center infrastructure and VoIP
Telecom Providers (such as www.downetworks.com) is helping Africa be
recognized as an up-and-coming outsourcing hub.
INFRASTRUCTURE
With privatization and drastic reduction in the tariff of
basic telecom, paging, cellular and internet services, Africa
enjoys an infrastructure advantage like never before. And it's
getting better with every day. VoIP Telephony Will Be Legalized First
in West Africa.
COST
The relatively low cost of manpower makes Africa a very
attractive case for sourcing cross-border off-shore Business
Process and Customer Contact services outsourcing.
PROVEN CAPABILITY
Large global corporations have already begun to outsource from
Africa. Organizations such as TransUnion, AOL, Lufthansa and
PPG have demonstrated the advantages of outsourcing from
African facilities. South Africa holds its own in global
call centre industry.
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